Health & Safety
Q: Will I be required to wear a mask? Will PPE (Personal Protection Equipment) be provided?
A: Yes, we will require masks. ADHA will provide masks and hand sanitizer, guests may also use their own. We will monitor face-covering guidelines and will provide any updates prior to the convention.
Q: Will there be onsite COVID-19 tests available to attendees at the Phoenix Convention Center?
A: There will not be onsite testing conducted at the convention center, however attendees and exhibitors can be tested at the following locations:
Q: What precautions is ADHA implementing for the safety and health of attendees?
A: The health and safety of our employees and attendees is our top priority.
- ADHA has an on-site medical in partnership with Medstar Solutions for security and COVID-19 risk planning.
- We have implemented enhanced cleaning protocols for ADHA meeting and event spaces.
- Hand sanitizer stations will be positioned throughout the meeting space by the PCC and ADHA.
- We require frequent employee and vendor handwashing with soap and water for at least 20 seconds and increase monitoring to ensure adherence.
- We promote a no-touch policy (no shaking hands or hugs)
- We require the use of masks among attendees, staff, and vendors.
- We are limiting attendance or seating capacity to allow for social distancing and are hosting smaller events in larger rooms.
- We have a traffic flow plan to use multiple entrances and exits and discourage crowded waiting areas.
- Appropriate signage/floor decals will reinforce spatial distancing and other safety reminders.
- Use of shields or separators at registration and other areas will be implemented.
- Socially distant food and beverage/meal set ups. Lunches will be individually packaged and preset. Additional food safety plans will be developed for other food functions at the convention center.
- Wider exhibit hall aisles and review of booth density numbers (staff and visitors allowed based on total square footage).
- Temporal temperature screening or thermal cameras (non-invasive) may be used to conduct temperature checks. Anyone displaying a temperature over 100.4°F may be taken to private screening room for additional temperature screening. Employees or attendees confirmed to have a temperature over 100.4°F will not be allowed to enter any ADHA event venue and will be directed to appropriate medical care. ADHA has the right to refuse admittance into any event as we take security and health factors into consideration. If you have a medical condition that consistently presents a high fever or other relevant symptoms, please be sure to have medical certificate/documentation upon arrival to share with health professionals during any screening.
Q: What precautions is the Phoenix Convention Center (PCC) implementing for the health & safety of attendees?
- PCC continues to monitor the situation through updates from the Centers for Disease Control and Prevention (CDC) and the Arizona Department of Public Health Services, along with direct dialogue with Maricopa County Government officials.
- The PCC has a disinfectant procedure in place for cleanings which adhere to the CDC and WHO guidance.
- There is also an increased number of hand sanitation sites available at the PCC and surrounding campus, providing alcohol-based hand sanitizer for all attendees and staff.
- The PCC will work with the ADHA on the guidelines for specific event participants, exhibit hall and conventions. In public areas, practice physical distancing by standing at least six feet away from other groups of people while standing in lines, using elevators, and moving around the property. Table rounds, chairs, seating areas and other physical layouts will be arranged to ensure appropriate distancing. All meeting rooms will comply with, or exceed, local or state mandated occupancy limits. The PCC discourages handshakes and other forms of physical greetings.
- PCC conducts daily cleaning of all door handles throughout the building. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including countertops, escalators, elevators, elevator buttons, vending machines, door handles, public bathrooms, ATMs, stair and escalator handrails, dining surfaces, all seating areas and tables.
- Bathroom updates include opened exterior doors and “foot handles” for touchless entry and exit.
- Senior Level Compliance Managers to enforce procedures and protocols
- PCC HVAC system is a two-filter system: Pre-filter rated at MERV 10; Second filter rated at MERV 15 (hospital grade). Filters are continually monitored and replaced preventatively instead of reactively. The HVAC System is self-regulated to bring in as much fresh air as possible.
- If the PCC is alerted to a presumptive case of COVID-19 at the PCC, the proper staff will work with the Arizona Department of Health Services to follow the appropriate actions recommended.
- Stay up to date with the Phoenix Convention Center’s Coronavirus response here:
- The PCC’s Reopening Plan can be found here:
Q: What are the hotel precautions?
A: Sheraton Phoenix Downtown
- Marriott Commitment to Clean
- Face coverings for all guests and associates
- Increased frequency of cleaning
- Safe food preparations and practices
- Contactless check in, mobile key, and amenity delivery to guest room door
Hyatt Regency Phoenix
- GBAC Star Facility.
- Limited service available – Food, Fitness center (open 5am – 9pm), Pool (open 12pm-9pm), Housekeeping (upon request), Business center (front desk can be utilized for printing needs). Market is open 6am-10am for breakfast. Snacks available 24/7 – Main restaurant (Barrel and Bushel) is closed – Compass Arizona Grill is open Wed-Sun 5pm-9pm
- Face coverings – Required in hotel indoor public areas and when moving around in outdoor areas.
- Contactless key, check in, and billing.
- Curated medications from headspace available in app.
- Nanotech technology to fight bacteria on elevator buttons and high touch surfaces.
- Hilton Clean Stay Program.
- Partnership with Lysol and Dettol.
- Room seal with disinfection of high touch areas.
- Contactless food delivery.
- Contactless arrival and check in.
- Lobby bar is currently closed.
- Cold, to-go breakfast is currently available for guests.
Hilton Garden Inn Phoenix Downtown
- Hilton clean stay program.
- Lobby bar currently closed, Floor 13 is open
- Planning to open breakfast option this summer, exact date TBD
- Gym currently open.
Q: What are the safety measures being taken at the Phoenix Sky Harbor Airport?
A: Phoenix Sky Harbor Airport has had a Federal Mask Order in effect since February 1, 2021. In addition:
- CDC requires COVID testing for all international arrivals.
- COVID testing available in Terminal 4.
- (PCR) Test, a Blood Antibody Test, and the Rapid Abbott ID NOW COVID-19 test with results while you wait.
- Thursdays to Mondays 9 a.m. – 5 p.m. (The visit takes about 20 minutes).
- Handrail UV LED sanitizers that kill up to 99.9 % of microorganisms.
- Modifications to ventilation system that further sanitizes the air.
- 24-hour cleaning schedule.
Q: How long is the Annual Conference?
A: Three days
Q: What are the dates of the conference?
A: ADHA 2021 in Phoenix will take place June 18-20, 2021. The Virtual Conference is June 28-30, 2021.
Q: Where is the in-person conference being held?
A: The Phoenix Convention Center – Phoenix, AZ
Q: When is the House of Delegates Business Meeting?
A: We are excited to announce that the House of Delegates Business Meeting will be virtual this year, June 25 -27, 2021.
Q: Do I have to be member of ADHA to attend the conference?
A: No, the conference is open to everyone!
Q: Where should I stay?
A: ADHA has several hotel options for you to choose from based on your personal preference. Choose our headquarter hotel where the business meeting will take place or a more budget-friendly hotel that has complimentary breakfast. Please visit our Hotel Information page for more details.
Q: How do I get from the airport to the hotel/conference center?
A: There are several budget-friendly transportation options. Please visit our Travel page for more details.
Q: How much does the conference cost?
A: Pricing for the conference is on our Registration Information page.
Q: What’s included in the registration fee?
A: Each registration type is different. Visit the Registration Information page for more details
Q: What if I am a student and want CEs?
A: You can purchase any registration type that is eligible for CEs
Q: Can I purchase multiple Daily Passes?
Q: Do I still need to sign up in advance for Lectures and/or Hands- On Workshops?
A: Yes – the process will remain the same as previous years. Because there is limited seating for Hands-On Workshops and Lectures, ADHA reserves the right to give away your seat if you are not present 5 minutes prior to the start of the class.
Q: Can I purchase my own guest pass?
A: Guest passes can only be purchased as an add-on to a paid Phoenix Full or Daily registrant. Guest passes are not offered for Virtual Conference.
Q: How do I purchase a guest pass for a family member/friend?
A: Complete your registration as normal and select the “Add-on” Guest option. This will be added to your cart.
Q: When is the deadline to cancel my registration?
A: The deadline to cancel your registration and receive a full refund is Friday, May 21st, 2021. Refunds will not be given after the deadline.
Q: What are the dates of the Virtual Conference?
A: June 28 – 30, 2021. See the schedule here.
Q: How many credits can I earn from the Virtual Conference?
A: Attendees can earn up to 14 CEs at the Virtual Conference. If you’re also joining us in Phoenix, the maximum CE you can earn for both events is a combined 31 CE.
Q: What time zone will the virtual conference take place?
A: Central Standard Time
Q: What if I registered for the Annual Conference in Phoenix? Can I also attend the Virtual Conference?
A: Yes! Upgrade your Phoenix Registration for just $50 to access the Virtual Conference and create the ultimate ADHA 2021 experience. Those who attend both events can earn up to 31 CE.
Q: Will there be a Virtual Exhibit Hall?
A: Yes! Attendees can stop by the booths and chat with exhibitors on Monday, June 28 from 12:00pm – 2:00pm CST and again on Tuesday, June 29 from 12:00pm – 2:00pm CST.
Q: How much does the Virtual Conference cost?
A: Pricing for the conference can be found on the Registration Information page.
Q: When is the deadline to cancel my registration?
A: The deadline to cancel your registration is Friday, May 21st, 2021 for a full refund. No refunds will be given after this date.
Q: How can I get my CEs from the Virtual Conference?
A: The Virtual Conference evaluations will be available on Thursday, July 1st. ADHA will send out an email with a link to the evaluation site. Be sure to look at the email used to register for the conference.
Q: Will any of the sessions at Virtual Conference be “live”?
A: Yes, there are four education sessions exclusive to the Virtual Conference that will be recorded live, and can be accessed until August 27, 2021.
Q: Do I still need to sign up in advance for education sessions?
A: Nope! Because this is a virtual event, there is no capacity for each session.
Q: Are the evening events included in my registration?
A: Yes, except for the events that require an additional registration fee (i.e. President’s Reception)
Q: Are the evening events open to everyone?
A: Yes, unless they are by invitation only.
Education Sessions in Phoenix
Q: What is the price of adding Lectures/ Hands-on Workshops?
A: Access to Lectures/Hands-on Workshops are included in your registration category (except for Guests and Exhibit Hall-only attendees)! Your registration category dictates if you receive CE credit or not.
Q: What the if the Hands-On Workshop I wanted to attend is sold out?
A: Check the online planner to see if the workshop is being repeated later. Otherwise we will have other lectures you can attend.
Q: In previous years, we didn’t need tickets to access the lectures. Will this be the same for 2021?
A: Yes, as we continue to “Go Green” and reduce the amount of printed tickets, you will not need a ticket to enter the education room. In order to receive CEs, you will need still need to register for the course.